From a user perspective, we’ve all been there before and got discouraged when the local spot we wanted to visit was not open.Īdditionally, you will need to be engaging on your social media profiles including Facebook and Instagram. As an owner, the last thing you’ll want is a potential customer viewing the wrong business hours in the Map view. So, how will these two features be a game changer for digital marketing?īusinesses will need to stay on top of their GBP and keep it updated- more than ever before. Users will get to see your business name, hours of operation, user reviews, and how busy you are at the moment. This is an interactive feed that displays the profiles of other users on Google as well as the Google Business Profiles of local businesses. Google users have access to a feed under the “Live View” tab on the Google Maps app. Users can browse neighborhoods and see user-uploaded photos and videos of the area from various Google social media profiles. Google’s Neighborhood Vibe has made Google Maps more interactive and personal. New map updates have rolled out including a Live View of the local area the user is in as well as Neighborhood Vibe. You can even turn on SMS alerts for your phone! Google has also created chat guidelines to help you elevate customer service.Ĭlick here to enlarge image Click here to enlarge image Google Maps Live View & Neighborhood Vibe It allows you to turn the chat on (or keep it turned off), enable read receipts, add FAQs, and even allows you to craft a customized welcome message. Messaging is available in the app, but you can also access messages through the desktop version. The way you can send and receive messages in your Google Business Profile has changed. ![]() For instance, it is even easier to view metrics, such as messages received, the number of searches and search queries, and the number of new online reviews.
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